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Welcome to Hyde Park Family
Practice, B.C.’s first evening and overnight clinic! Dr.
Bo-Shiun Lai is the clinic’s founder and a physician-scientist based in
Vancouver, British Columbia. His clinical work includes general family
medicine, HIV & hepatitis C management in primary care, and treatment of
menopause symptoms. His research led to both the development of a novel
therapy against toxoplasmosis and deepening understanding of host immune
response. His work resulted in a United States patent and a nomination for
the Cozzarelli Prize, awarded annually by the
National Academy of Sciences. A complete list of his published work could be found here. Dr. Lai
obtained his Doctor of Philosophy (PhD) in 2017 from the University of
Cambridge, where he was a recipient of the prestigious, full-ride
Gates
Cambridge Scholarship. He received his Doctor of Medicine
(MD) from the world-renowned Johns Hopkins School of Medicine in 2021. Please take a couple of
minutes to read through the following Q&As to familiarize with the
clinic’s operations. 1. What is the best way
to make an appointment? Dr. Lai takes pride in
making himself available to his patients. The best ways to reach him are
listed below. Please note that they are NOT for medical emergencies.
Please call 9-1-1 if you think you need urgent care. • Sign up for
appointments through our secure patient
portal (hydeparkclinic.inputhealth.com), which can be accessed at our clinic website. This is the most preferred method. If you have
trouble with registration, please reach out to Dr. Lai by email. • Email Dr. Lai at doctor@hydeparkclinic.ca. In most cases, Dr. Lai will redirect you to the patient
portal to schedule an appointment, as he likely needs additional information
to address your health concerns. Given the enormous volume of emails, you are
encouraged to use the secure patient portal to expedite your care. Dr. Lai is accessible by
email when he is away for vacation, though response time may be longer than
usual. 2. Is there anything I
need to do before my appointment? If you are a new
patient, please complete our new patient intake questionnaire prior to the appointment. The questionnaire is automatically sent to
patient upon making your first appointment as a new patient. If
you are a patient for our menopause clinic, please complete the menopause & mature women’s health questionnaire prior to the appointment. The
questionnaire is automatically sent to patient upon making your first menopause
appointment. 3. Is there a time limit
per appointment? There are anywhere
between 30 and 50 appointments per evening. To keep the clinic on schedule,
Dr. Lai kindly asks that you limit each appointment to 1 to 2 issues or
approximately 15 minutes. If there are issues that may require more time to
address, Dr. Lai will ask that you schedule a second appointment within a
couple of days. 4. What is the typical
wait time to see Dr. Lai? Accessibility is the
hallmark of this clinic. Wait time is usually less than 48 hours. 5. Is my personal and
medical information safe? Absolutely. Our
electronic medical record (EMR) is CHR, which is developed by TELUS Health. All
patient information is encrypted and securely storage at TELUS data centres. Only
Dr. Lai and those directly involved in your care have access to patient data.
Your information will never be shared with any other parties. Disclaimer: Dr.
Lai is not affiliated with TELUS MyHealth, and
providers at TELUS do not have access to your data. 6. Do you offer
in-person care? Dr. Lai takes a
virtual-first approach to patient care. If Dr. Lai believes in-person
assessment is warranted, he will arrange for one. Our physical clinic is
located at 645-6388 No. 3 Road, Richmond, BC. Dr. Lai’s in-person assessment
usually takes 30 minutes. 7. Are there services not available at the
clinic? • Our clinic does not provide
obstetrical/prenatal care, but initial bloodwork, dating ultrasound, genetic
screening, and referral to obstetrician or midwife are available upon
request. • Dr. Lai is unable to prescribe
controlled substance. Please refer to BC’s Controlled
Prescription Program (CPP) for a complete list of medications
not available for prescription from the clinic. • At
this time, our practice isn’t accepting patients younger than 5 years
of age. 8.
Does the clinic charge for forms or doctor’s notes? The
clinic currently does not charge patients for forms or doctor’s notes, but this
is subject to change in the future. 9.
Does the clinic charge for no-shows or cancellations? The
clinic currently does not charge patients for no-shows or cancellations.
However, given the enormous demand for physicians in British Columbia,
patients may be discharged from the clinic for 3 or more no-shows within 6
months. 10. How do I provide
feedback or suggestions for Dr. Lai? Getting feedback is an integral
part of the practice, and Dr. Lai take patients’ inputs seriously. Patients
are encouraged to provide feedback during appointments or anonymously through
his RateMDs profile. 11.
Does the clinic offer Travel Assistance Program (TAP) form for rural
residents in BC? Yes.
Please ask Dr. Lai for your TAP form at least 3 weeks prior to your
specialist appointment. Please refer to the TAP website for more information. 12. What are the clinic
hours? The clinic is open from
17:00 to midnight (PST) 7 days a week. Hours are subject to change from time
to time. Please check out our clinic website for the most up-to-date information. 13. Under what circumstances
will I be discharged from the practice? Given the enormous
demand for physicians in British Columbia, patients may be discharged from
the clinic for the following reasons: • Having 3 or more
no-shows within 6 months • Having made no appointments
in 24 consecutive months All efforts will be made
to notify each patient prior to being discharged from clinic. 14. What circumstances
would result in dismissal from the practice? Dr. Lai does not dismiss
patients for nonadherence to medical advice. The following behaviours from
patients or their caretakers toward staff or other patients will result in
the termination of physician-patient relationship: • Nonadherence to the clinic’s patient
code of conduct • Verbal abuse • Repeated harassment • Threats • Sexual behaviours • Display of firearms or
weapons |